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Maruti Udyog Limited â € "managed competition successfully

Maruti Udyog LIMITED â € "Management competition successfully

Maruti Udyog Limited (MUL) was established in February 1981 by an Act of Parliament, to meet the growing demand for a mode of personal transport caused by the lack of an efficient public transport system. It was established with the objectives – the modernization of the Indian automotive industry, production of fuel efficient vehicles to conserve scarce resources and Indigenous production of vehicles for the growing needs of the Indian population. A license and a Joint Venture agreement was signed with the Company Suzuki Motor of Japan in October 1983, by which Suzuki acquired 26% stake and has agreed to provide technology and management practices in Japan. Suzuki was preferred for the joint venture because of its history in the manufacture and sale of small cars worldwide. There was an option in the agreement up Suzukiâ € ™ s equity to 40%, which was exercised in 1987. Five years later, in 1992, Suzuki has also increased its equity 50% Maruti turning into a nongovernmental organization managed on the model of Japanese management practices.

Maruti has created history going into production in record time of 13 months. Maruti is the manufacturer of the highest volume of cars in Asia, outside Japan and Korea, having produced more 5 million vehicles in May 2005. Maruti is one of the most successful automotive companies joint, and has made profits every year since its creation until 2000-01. In 2000-01, while Maruti has generated operating profits on an income of Rs 92.5 billion, a strong depreciation on new car launches has resulted in a book loss.

COMPANY HISTORY AND HISTORY

Evolution

Marutiâ € ™ s history of evolution can be considered in four phases: two phases during the pre-liberalization (1983-86, 1986-1992) and two phases during the post-liberalization (1992-97, 1997-2002), followed by the full privatization of Maruti in June 2003 with the launch of an initial public offering (IPO). The first phase began Maruti out when its first car in December 1983. During the early years Maruti had 883 employees, a capital Rs 607 mn and profit of Rs 17 mn without any tax liability. From these humble beginnings the company in just ten years (beginning of the second phase in 1992) was transformed into a giant auto capture about 80% of market share in India. Employees increased to 2000 (end of the first Phase 1986), 3900 (end of the second phase 1992) and 5700 in 1999. Profit after tax rose from Rs 18.67 mn in 1984 to Rs 6854.54 mn in 1998, but began to decrease during the period 1997-2001.

During the pre-liberalization period (1983-1992) an important source of Maruti â € ™ s strength has been the sincere desire of the Government of India to subscribe to Suzukiâ € ™ s technology and principles and practices of Japanese management. many Indian leaders, supervisors and workers are routinely sent to factories Suzuki in Japan for training. Lots of Japanese staff came to Maruti to train, supervise and manage. Â € Maruti ™ s management style is basically to follow the practices of Japanese management.

Path to success for the Maruti was as follows:

(A team) and the recognition that every employee € ™ s future growth and prosperity is totally dependent on the companyâ € ™ s growth and prosperity (b) the discipline of rigorous working for individuals and the organization (c) continuing efforts to increase the productivity of labor and capital (d) the continuous improvement of quality and cost reduction (e) customer orientation (f) the long-term goals and policies of the confidence necessary to achieve the objectives (g) respect for law, ethics and human beings. Â € € œpath to success translated into practical Maruti â € ™ s cultural approximation of Japanese management practices.

Maruti has adopted the standard wear uniform of the same color and fabric quality for all its employees which gives an identity. All employees were eating in the same canteen. They commuted the bus without any discrimination seating arrangements. The employees stated at the beginning of changes so that there was no loss time-between shifts. Participation convergence around 94-95%. The plant has a system of open office and practical hands-on training, circles quality, kaizen activities, teamwork and job rotation. almost total transparency was introduced into the decision making process. There a layer of standards, principles and procedures for decision-making group. These practices were unknown in other Indian organizations, but they well in Maruti. During the pre-liberalization period has focused solely on production. Employees were generously rewarded with bonus increases as Maruti produces more and has sold more than one saddled € ™ s dominant market position a virtual monopoly.

Industry Analysis

FOUR GLOBAL INDUSTRY WHEELER

Evolution

The automotive industry has undergone changes important since Henry Ford introduced the technique of assembly line for mass production of cars. production concepts, processes and associated technologies have evolved considerably since the first cars were built. 70 years ago, auto assembly was mainly the work Manual. Today, the automobile assembly process is almost entirely automated. In the past, companies attach importance to the production of a almost every part in a single plant, but today, car manufacturers concentrate on only a few steps specific production (assembly car for example). Parts and module production, services and related activities have been transferred to other specialist firms (Outsourcing of production stages). Since the 1980s, it became clear that further gains in productivity to maintain competitiveness may be possible through outsourcing and ensure greater flexibility. For example, companies, especially producers of small cars whose markets were threatened by imports have diversified their production programs (eg by building off-road vehicles or convertible) and introduce and greater flexibility in the production process. In addition, companies and their production have become more internationalized in lieu of outsourcing.

Current Scenario

The world passenger car industry has been facing the problem excess capacity for some time now. For 2002, the overall capacity of the automotive industry was 75 million units per year, against production of only 56 million units (excess capacity estimated at 25%). Efforts to support the capacity utilization led the competition on prices, thus affecting the margins and forcing fundamental change in the industry. The pressure on sales and margins is the engine players to emerging markets in pursuit of better opportunities for growth and / or access to databases of low cost manufacturing.

â € ¢ The concept of sale in the passenger car industry is the evolution of the initial sale to the value creation cycle of life, which includes financing, repairs and maintenance, cleaning, supply of accessories, and so on.

â € ¢ manufacturers vehicles move to new materials and technologiesâ € "€ legislationâ part guided by the environment" by seeking find products radically different. Some of these new technologies involve parts that can be bolted onto an existing vehicle with impact relatively little for the rest of the vehicle. Others are much more fundamental, and are likely to have a profound impact throughout the supply chain. Examples include battery, electric or hybrid electric trains, and alternatives to all-steel body. Car manufacturers are increasingly outsourcing component production, and focusing on product design, brand management and consumption, unlike the traditional emphasis on manufacturing and engineering.

â € ¢ The increasing need to achieve global scale emphasizes the importance of sharing platform among automakers. All original equipment manufacturers (OEMs) seeking to reduce the number of vehicle platforms, but increase the number of models produced from each platform. This means that the production of a number of models apparently distinct from a platform. common

â € ¢ As in the manufacture, distribution in the automotive industry undergoes significant changes, involving the use of Internet retailer consolidation, and the separation of services provided by retailers.

INDIAN FOUR WHEELER INDUSTRY

Evolution

Industry Indian car developed within the broader context of import substitution during the 1950s. The distinctive feature of the automotive industry in India has been that, under the overall policy of state intervention in economy, vehicle production is closely regulated by a system of industrial licensing until the early 1980s that controlled production, models and prices. The cars were built primarily by two companies, Premier Automobiles Limited and HM. However, the Indian market has changed after 1983 following the easing policy of licensing and entry of MUL in the automotive market. In 1991, imports of cars have been insignificant, while imports were equivalent to 20% component of national production, mainly due to the continued importation of parts by MUL. The liberalization of the Indian automotive industry that began in the early 1990s was made to dismantle the system controls on investment and production, rather than promote foreign trade. Multinational corporations have been allowed to invest the Assembly area for the first time, and the production of cars is no longer limited by the licensing system. However, quantitative restrictions on vehicles built up and remained foreign assemblers were required to meet local content requirements, even as export targets have been agreed with the government to maintain the neutrality of exchange. The new policy regime and large potential demand has led to the influx of investments Foreign direct investment (FDI) by the mid-1990s. At the end of 1997, Daewoo, Ford India, GM, DaimlerChrysler and Peugeot began assembly operations India. They were followed by Honda, and HMIL Mitsubishi.Â

Current Scenario

Players major

Bajaj Tempo Limited, DaimlerChrysler India Private Limited, Fiat India Private Limited Automobile, Ford India Limited, General Motors India Limited, Hindustan Motors Limited, Honda Siel Cars India Limited, Hyundai Motor India Limited, Mahindra & Mahindra Limited, Maruti Udyog Limited, India Skoda Auto Limited, Tata Motors Limited, Toyota Kirloskar Motors Limited.

Current Scenario in Class cars new

The dominant basis of competition in the sector of the Indian passenger car prices changed money, especially in the passenger car segment. While the Indian market is price sensitive, the influence of economic models has been released, giving way to more expensive products that better meet customer needs. In addition, a dominant trend in the passenger car segment in India is fragmented increasing market sub-segments, reflecting the increasing sophistication of India consumer. With the launch of new models from the year 2000, the market has been redefined MUVs in India, especially at the high end. Currently, the upscale MUVs, known as Sports Utility Vehicles (SUVs), occupy a niche in the urban market, having managed to shake the tag of commercial vehicles attached to all MUVs until recently. Manufacturers national automobile are now venturing into areas such as car financing, leasing and fleet management, and reconditioning of used cars / Sales, in addition to their central-business sales of new cars.

COMPETITION FORCES IN passenger car market INDIAN

Critical issues and future trends

The critical issue facing the industry passenger car in India is to achieve profitable volumes. This is related to the amount of investment made by the actors in capacity building and the sale price of car. The amount of investment in capacity by manufacturers of cars in turn, depends on the production

Threat of new actors: Increase

 ° A       Most of the major players world are present in the Indian market and some others are expected to enter.

 ° A       Financial strength is of higher importance are necessary for capacity building and maintaining the adequacy of turnover.

        Access to the distribution network is important.

       The lower tariffs after WTO can expose companies to the threat of Indian imports.

Competition in the industry: High

 ° A       There is strong competition in select segments. (Compact and mid-sized segments).

 ° A       The new Multinational players can enter the market.

market power of suppliers: Low

        Many auto parts suppliers.

        Car players are streamlining their supplier base to ensure consistency in quality.

market power of consumers: increase

 ° A       Increased consumer awareness has increased expectations. Thus, the ability to innovate is crucial.

 ° A       Product differentiation by through new features, improved performance and after sales support is essential.

   ° A     Increase the intensity of competition has limited the pricing power of manufacturers.

Threat products Alternative: Low to Medium

        With the changing preferences of consumers substitution of intermediate products takes place (mini cars are replaced by compact cars or medium). Establishment of integrated manufacturing facilities may require more capital investment than the establishment of assembly facilities for semi overturned complete kits or reversed kits. In recent years, although the ratio of sales of capacity (an important indicator of the ability to reach volumes of profitability) manufacturers national automobile has improved, it is still low for a good few car manufacturers in India. India is also likely to increasingly serve as a basis supply for the world's automotive companies, and automobile exports are likely to take on increasing importance the medium term. However, the growth rates are likely to vary in segments. Although the mini segment is expected to support volumes, it is likely to continue to losing market share, growth in the medium term should be largely by the Covenant and midrange segments. In addition, in terms of displacement, the market passenger car in India is moving towards larger capacity cars. This apart, the competition may intensify in the SUV segment in India Following the launch of new models at competitive prices.

Competitor Analysis

Hyundai Motor India Limited

Hyundai Motor India Limited (HMIL) is a wholly owned subsidiary of Hyundai Motor Company South Korea and is the second largest manufacturer and the fastest car growth in India. HMIL currently markets over 25 variants of passenger cars into six segments. The Santro in the B segment, Getz in the segment and B +.

HYUNDAI SANTRO

We will We focus primarily on various marketing and positioning strategies of Hyundai Santro Against that that Maruti Zen, Alto and Hyundai Getz cons Maruti Swift.

POSITIONING SANTRO

The old position was that the Santro pf a â € ~ family cara € ™, this positioning strategy was amended in 2002 and around Santro has been repositioned as one of â € ~ a Smart ™ Youth people.It € The target age group for the car has now increased from 30-35 years to 25-30 years. The repositioning followed the face-lift the car has been done from time to time in the form of upgradation engine, new steering, automatic transmission, etc., to maintain the excitement about him living in the highly competitive automotive market small. Repositioning is also ahead of the eventual launch of a new Santro design, and super-B segment cars â € ~ Getz € ™, in the course of 2003.

The Santro was given a new positioning costs â € "from a â € ~ complete family cara a â € ™ € ~ € ™ sun cara indicating a fresh new attitude and a â € ~ change your lifeâ € ™ positioning.As age using a car owner has declined from around 30-35 three years ago to 25-30, mainly because of lifestyles, cheap and easily available funds, etc. The company believes that, instead of promoting Santro as a family car, it should be encouraged as a car that can change the life of a young person as most buyers were young buyers.

Hyundai € ™ S strategy Price

With the launch of Maruti Swift recently At a price war was to kick. Immediately after Maruti increased its prices on its fledgling Hyundai Motor hit India with a Rs 16.000 to 19.000 Backa markdown on three new variants of Santro Xing.

The company introduced the XK and XL variants at a lower tag of Rs 3,26,999 and Rs .3,45,999 respectively.The new price variations are likely to give Marutiâ € ™ s existing models of segment B, Zen and WagonR a run for their money. Hyundai has also launched a new variant of the non-AC Santro to Rs 2.79 lakh, a tad higher than the existing non-Ab Santro costs. The next attack is caused by Maruti. With the Santroâ € ™ s price positioning, Zen and WagonR in particular may be due to a correction, or at least a grant of limited duration. If this occurs the domino effect will be through the B-segment.

Hyundai is positioning its new variants on the platform technology. Attached to 1.1 liters with engine eRLX Active Intelligence technology, the new variants also come with a new color-coordinated decor, a new front grille and a fan AC 4-speed that makes air conditioning more efficient.

TATA MOTORS

Established in 1945, Tata Motors the largest in India and the only fully integrated automobile company. Tata Motors began manufacturing commercial vehicles in 1954 with an agreement 15 years of collaboration with Daimler Benz of Germany.

Tata Indica â € "flagship brand Tata motors

The range now includes hatchback, the Indica hatchback and Indigo Marina station wagon variant, in petrol and diesel versions.The Tata Indica India's first native designed and manufactured car, was launched by Tata Motors in 1999 as part of its ongoing efforts to provide solutions transport in India that have been designed for Indian conditions. Currently, the company cars and multi-utility vehicles a 16-percent of the market.

POSITIONING INDICA

Tata Indica positioned as "more per vehicle. The new car offers more space, more style, more power and more options. Emphasizing the provision of quality class world. They have tried to redefine the small car market as it has been included in India.True his "car more per car" positioning, NMC Indica offers all the benefits of basic Indica combined with the advantage of CNG. One of the most popular commercials of television today, is one where the guy portrayed as the â € ~ ™ € amiable liar, gets every time he is hit, but not when he speaks The indica-which means â € œ must be trueâ €. Commenting on the campaign, a new advertisement was launched with the intention to give the brand a touch of Indica V2 youth.

TATAA € ™ S pricing strategy

After price wars triggered by Hyundai baths first company to introduce what would be known, pricing based on perceptions of customer value, all others followed suit.Telco s Indica has come in the range of Rs 2.56 lakh to Rs 3.88 lakh with 4 models. The price points in the automotive market have been replaced by price bands. The width of a band of prices depends on the size of the target segment and more intensity competition. The rule of thumb is "the greater the intensity, the higher the price band.

KEY Strategic Initiatives Maruti

A) turnaround strategies Maruti FOLLOW

Maruti has been the undisputed leader in the commercial motor car segment, control about 84% of the market until 1998. With increasing competition from local players such as Telco, Hindustan Motors, Mahindra & Mahindra and foreign players like Daewoo, PAL, Toyota, Ford, Mitsubishi, GM, the structure of the whole car industry in India has changed over the past seven years and has led to declining profits and market share for Maruti. At the same time the Indian government prohibits foreign carmakers to invest in the automotive sector and hold majority stake.

In the wake of diminishing returns and loss of market share, Maruti launched strategic responses to meet Indiae € ™ s liberalization and began to revise to meet competition in the Indian market. Consultancy firms such as McKinsey & AT Kearney in collaboration with internationally renowned consultant, OD, Dr. Athreya, were consulted on the methods of strategy and organizational development during the redesign process. The process redesign saw Maruti complete an R. 4000 expansion project which increased the min total production capacity to over 3,70,000 vehicles per year. Maruti executed a plan to launch new models for different market segments. In its restructuring plan, Maruti launches new model each year to reduce production costs by making indigenization 85-90% for new models, revamp marketing by increasing the network dealership 150-300 and focus on the institutional sales unit, to reduce the number of suppliers and to introduce a call for tenders. With the restructuring plan, there was a change in business direction of Maruti. When ordered by Maruti greater attention to market business, â € œ was to sell what we produce â €. Emphasis more soon the entire organization was "the production, manufacturing and production," but now the emphasis has been placed in "marketing and referral client. This can be seen changes in the mission statement Organization:

1984: "vehicle fuel efficient with the latest technology.

1987: "Leader in the domestic market and be among global players on the market overseas.

1997: "Creating customer satisfaction and shareholder wealth."

Focusing on customer service has become a key element of Maruti. The increase of service stations Maruti to reach a Maruti service station every 25 km on a road. To increase its market share, Maruti launched new models of cars, concentrated on marketing and institutional sales. institutional sales, which currently contributes 7-8% of Maruti â ™ € s total sales. The cost reduction and operating efficiencies have been more than one other variable redesign. Cost reduction is achieved by reaching a level of indigenization of 85-90 percent for all models. This would save currency and stabilize prices that fluctuate with exchange rates. However, the change in the mentality has not been as rapid as required by the contract. Maruti plans to reduce costs, increase productivity, quality and upgrade its technology (Euro I & II, MPFI). In addition, he attended a high volume production of about 400,000 vehicles per year, which implies a harmonious relationship between workers and managers.

Post 1999, the market structure has changed radically. Just before this change, Maruti has lost two crucial years (1996-1998) through government intervention and negotiation with Suzuki of Japan regarding the collapse of the shareholding structure of society. There was a change leadership, Mr. Sato Suzuki became president in June 1998, and the new Mr.J. Khatter has been appointed new CEO mixed. Khatter was a believer in the decision by consensus and participatory management style. Due to the internal crisis and changes in the external environment, Maruti faced with a market share of ozone, reducing profits and increasing stock levels, which it did not face the past 18 years.

After the fall of its market share, they have perfected their strategies and through their parent company Suzuki they learned the learning organization lot.The Maruti has been a mixed success, the cost was relatively inexpensive as Maruti has a strong practical Japanese fall back on. With the program of organizational restructuring, streamlining costs and improving productivity, Maruti has rebounded to competition with 50.8% market share and 40% increase in earnings for the year 2002-2003.

B) Current strategies followed by MUL

RN Â Â Â Â Â Strategy Price – CATERING all segments

Maruti caters to all segments and has a range of products at all levels prices. He has a car at a price of Rs.1, 87,000.00 which is the lowest offer on the road. Maruti with 70% of companies that repeat buyers earlier had owned a Maruti car. Their pricing strategy is to provide an option to every customer looking for a gradation in his car. Their only reason for having offer both products is to be taken into account in the set of all customers of passenger cars in India. Here's how all the price is covered.

II. ONE STOP SHOP offering to customers or the creation of different sources of income

Maruti has successfully developed different sources of income without making huge investments in the form of MDS, N2N, Maruti Insurance and Maruti Finance. These help make the experience client without problem and helps build customer satisfaction.

Maruti Finance: In a market where over 80% of cars are financed, Maruti has entered into this strategic plan and managed to create a source of income for Maruti. It has been estimated an important factor in converting a sale of Maruti cars in some cases. Finance is one of the pilots important decision in purchasing car. Maruti has tied up with eight finance companies to form a consortium. This consortium comprises Citicorp Maruti, Maruti Countrywide, ICICI Bank, HDFC Bank, Kotak Mahindra, Sundaram Finance, Bank of Punjab and IndusInd Bank Ltd. (formerly Ashok Leyland Finance).

Maruti Insurance: Insurance be a major concern for car owners. Maruti has made all car insurance needs under one roof. Maruti has tied with the National Insurance Company, Bajaj Allianz New India Assurance and Royal Sundaram to bring this service to its customers. The identification of the coverage of car most suitable for virtually hassle-free claim assistance it's your dealer who takes care of everything. Maruti Insurance is a hassle-free way for customers to have their vehicles repaired and applications processed at any Maruti dealer workshop in India.

True Value â € " Initiative to capture used car market

Another significant development is the entry in the market MUL used cars in 2001, enabling customers to bring their vehicle to a taking of Maruti True Value and exchange it against a new car by paying the difference. They are available in fidelity discounts return.This helps keep the customer. With Maruti True Value customer has a trusted name to assign in a highly organized and that cheating is widespread and the greatest concern in the greatest driver of sales is trust. Maruti knows its strength in the Indian market and has filled this gap in the provision of confidence in the Indian used car market. Maruti has created a system where dealers used cars pick up, restore them, give them a guarantee fee, and resell them. All investments are made for True Value by dealers. Maruti has set up a strong network of 172 dealers across the country. The used car market has huge potential in India. The used car market in developed markets was 2-3 times greater than the new car market.

N2N: car maintenance is a time consuming process, especially if you own a fleet. Marutiâ € N2N ™ s Fleet Management Solutions business, takes care of the AZ of automotive problems. Services include backups throughout and solutions ™ € s through the vehicle life: rent, maintenance, local services and remarketing.

Maruti Driving School (MDS): Maruti established with the aim of conquering the market where it is inhibition of buying cars because the inability to drive the car. This brings to the customer showroom Maruti Maruti and eventually create a customer.

III. Repositioning Maruti PRODUCTS

Each time a brand has aged or sales begin to dip a few facelifts in Maruti models. Other changes have been made from time to time on the market reactions or feedbacks consumer or competitor moves. Here is changes observed in some different models of Maruti.

Omni has received a major facelift in terms of domestic external and two months back. A new variant called Omni Cargo, which has been positioned as a vehicle for transporting goods and designed for small traders. He received a very good market response. A variant of the GPL gets a very good response from customers seeking low operating cost.

Versa prices have been reduced and now the lowest starts at 3.3 variant lakes. They have reduced the power of the 1600cc to 1300cc engine and modified it again to consider the perception of consumers. This was the result of the investigation Intensive done all across the country on consumer perceptions Versa.

Esteem had three facelifts. New Looking at last year helped boost sales declining esteem.

Baleno was launched 1999 to 7.2 in lakes. In 2002, they slashed prices to 6.4 lakes. In 2003, they launched a version lower than Baleno LXi 5.46 lakes. This was reduce prices and attract customers.

Wagon-R has been perceived as dull boxy car when it was launched. This has a big launch failure. Second, other changes in the engine for increased performance and a facelift in the form of grids giving sports on the roof. Now, itâ € ™ s most successful models in the Maruti stable.

Zen has been amended four times so far. They came with a variant called Classic period ended Zen. This limited time offer to boost sales short term.

Maruti 800 was facelifted twice so far. Once he came with the technology MPFI and another time he came with changes in the front grille, headlights, taillights and round with curves all around.

IV. Customer Centric APPROACH

Marutiâ € ™ s customer orientation is well illustrated by the five consecutive wins at a price of JD Power CSI. Focus on customer satisfaction is what living with Maruti. Maruti has managed to lay off public sector image casual attitude and instilled the customer-friendly approach in its organizational culture. The attitude of listening to the customer is drawn from its employees. Maruti dealers and employees are accountable to even one customer complaint. There are cancellations of dealerships based on customer feedback.

Maruti has taken a number of initiatives to serve customers well. They even changed their disposal, showroom so that the customer must walk at least in the showroom and there are standards for length of service and delivery vehicles. Dealer Sales Executive, who is the first medium interaction with the customer when Maruti A customer walking into the showroom Maruti, is formed on the labels of wishes. Maruti has a good customer complain handling cells CRM in the department. The call center Maruti is another effort that brings Maruti closer to its customers. Their market research service is on the lookout to study consumer behavior and changing market needs.Maruti has seventy percent of repeat buyers, which further strengthens their claim be friendly. Maruti is investing a lot of money and effort in building loyalty programs to customers.

V. COMMITTED TO INDIA engine

Maruti is committed to motorized India. Maruti is now working to make things simple for Indian consumers to upgrade two-wheeled car. To this end, partnerships with Maruti State Bank of India and its Associate Banks organized finance for small towns to enable people to buy Maruti cars. R. 2599 plan was an outcome of this effort.

Maruti is expected that the compact cars, which currently constitute about 80% of the market to be the engine of growth in the future. Robust economic growth, favorable regulatory framework, finance affordable and improving the infrastructure for growth of vehicles tourism segment. The low penetration levels to 7 per thousand and rising incomes will bode well for the automotive industry.

Maruti is busy refining another innovation. Although some research they found that rural people had strange ideas about a car – the EMI (equated monthly installments) would range between Rs 4000 and Rs 5,000. That, plus another Rs 1500-2000 for the monthly maintenance, another Rs 1,000 for fuel (Would it cost to use the car). To counter this apprehension, the company is working on a new idea. The control of the fuel bill is in the hands of consumers. However, maintenance should not be. Khattar said: "What the company does now is how much you spend on fuel is in your hands anyway. Regarding the cost of maintenance is concerned, if you want that way, we charge a little extra in the EMI and maintenance free. "

VI. Divestment and IPO of Maruti Udyog Limited

It was a long and difficult journey, but a reward at the end. A reward is worth rs 2424 crore, making it the largest privatization in India up date. The size of Marutiâ € ™ s face sell-off is proof of its success. On investment of Rs 66 crore it made in 1982 when Maruti Udyog Limited (MUL) was officially established, the sale represents a return staggering 35 times The best part of the transaction is the control premium Rs 1000 crore the government was able to extract from Suzuki Motor Corporation to abandon its hold on Indiae € ™ s largest firm car. You now see the point of the strategy of it â € "for Suzuki, of course, complete control of Mul means a lot. Maruti is the most profitable and largest car company outside of Japan. Suzuki will now be in the driver, Â ™ € s security and will not in mind the whims and fancies of ministers and bureaucrats. â € œDecisions will now be faster. The response to changing conditions market and technology needs will be faster, "said Jagdish Khattar â €, CEO, MUL. After the divestment Suzuki became the decision maker at MUL. They poured money into India for the major reorganization of MUL. Citing the report that appeared in The Economic Times, April 4, 2005 –

The Indian car giant Maruti Udyog Limited has completed its two mega investment plans â € "a new car plant and an engine manufacturing plant and transmission. Both projects will be implemented by two different companies. At its board meeting of the Company approved a total investment of Rs3, 271.9 crore for these two companies, which will be located in Haryana.

The above means when IGE was a major player in MUL strategies that lead to investment have been a factor in the bureaucracy inside but after the divestment strategy down approach is followed with a rapid implementation.

Suzuki proposed installation of two-wheelers in India, would start making motorcycles and scooters by the end of 2005 through a joint Venture, in which Maruti has 51 per cent. The unit of motorbikes will have a capacity of 250,000 units per year.

The divestment followed by the introduction gives insight into the fact that now all the strategic decisions are taken by Maruti Suzuki Corporation. Disinvestment had helped by removing the red tape and bureaucracy of the factor of strategic decision making process.

VII. ACHIEVE market size vehicle maintenance SERVICES

In the old days, operations the company could be summarized in a simple three-box chart. Components came from vendors at the "factory" where they were assembled, then sent to the "dealers". In this scheme, you know where the income of the original company. The new scheme is more complex. It focuses on the total value of the life of a car.

Work on this began in 1999 when a team MUL, wondering about new sources of revenue, has traveled around the world. Says RS Kalsi, managing director (new business), MUL: "While Car companies have been moving from products to services, trying to capture more of the total value of the life of a car, MUL was just making and sale of cars. "If a buyer goes to Rs 100 on a car throughout its life, one third of which is devoted to the purchase. Another third went to fuel. And the last third went to maintenance. Earlier, Maruti became only the first third of the global flow. As the Indian market matured, customers have begun to change cars faster. Kalsi Says: "So, the question was, if a car is to go to three users, say, a lifetime of 10 years, How can I ensure that it comes back to me every time it changes hands? While Maruti has changed gears to take a large share of this last third devoted maintenance. maintenance market has a huge potential market. Even after fifty vehicles on the road lakh Maruti is only restoration about 20,000 vehicles through its service stations every day.

For this, they perform a free service workshops to encourage consumers to come to their stations. Maruti has increased its authorized service stations in 1567 to over 1036 cities. Each regional office has a service separate maintenance service and ensure the growth of this source of income.

VIII. Playing Master Cost

Maruti is the dictator of prices in the Indian car industry. Itâ € ™ s supplier low cost of the car. The lowest car on the road is stable ie Maruti Maruti 800. Maruti achieves this through continuous improvement of the efficiency operational and productivity.

The company has set itself (and suppliers) the objective of 50% improvement in productivity and reduced cost by 30% in three years. The ability to keep lowering the prices fixed by other players Maruti in the league. Maruti overhead on a broader basis.

The sales and profits are the impressive result of significant efforts in the company. Maruti has also increased emphasis on supplier management. Maruti has consolidated its supplier base. This has enabled suppliers higher volumes and improved efficiency. Maruti does this by working with suppliers, ensuring that for each lower prices, volumes will increase. Maruti is now encouraging its suppliers to develop R & D capacity of specialized components. Based on these activities, the competitiveness products on the market will continue to grow.

Maruti has also made progress in applying IT to manufacturing. New vehicle tracking system efficiency in the shop and quality control improved. The e Nagare adopted from Suzuki Motor Corporation, smoothed Marutiâ € ™ s Just In Time operations.

C) the major strategies FUTURE

I. PHASE OUT ZEN IN 2007

The launch of Swift and disposal Zen is a progressive and strategic approach. Alto has been launched keeping in mind that it will take more than Maruti 800 market in the future. Perhaps is the flagship of phasing Maruti 800 lots of resistance to dealers everywhere. Another reason behind not phasing out Maruti 800 has been fear of the pass mark of clients to other competitor € ™ s products. Swift was launched in May 2005 in the price range from 4 lakes. Before the launch of Maruti Swift management has decided they will remove zen because it had already found two changes. The main reason behind this decision was cannibalization of Wagon R and Swift due to overlapping of price ranges. It is a rational decision kill a product before it begins opposite the stage down the product cycle. Maruti offers Rs 3000.00 dealer margins on the sale of Wagon-R compared to Zen. It is allowed to grow dealer Wagon R instead of Zen.

II. Maruti plans for a FORAY BIG DIESEL

The new car manufacturing company, called Maruti Suzuki Automobiles India Limited, is a joint venture between Maruti Udyog and Suzuki Motor Corporation holds a 70 per cent and 30 per cent stake respectively. The Rs1, 524.2 crore plant will have capacity to deploy one lakh cars per year with capacity to scale up to 2.5 lakh units per year. The new plant will begin commercial production by the end of 2006.

Maruti would set up an engine plant in Gurgaon diesel in line with his plan to become a major player in diesel vehicles in a couple of years. What has been done in the wake of major competition from Tata Indica and meets the growing demand for diesel cars in India. Although the annual growth in the segment diesel was 13 per cent over the last three years, it was 19-20 percent in the first quarter (April-June) of the current year. Maruti currently has an insignificant presence in the diesel vehicle. It will manufacture the new generation CRDI (common rail direct injection) engines in collaboration with Fiat-GM Opel and engines will be 1200 cc. The plant has a capacity to produce one lakh diesel engine should be operational in 2006. At current Peugeot of France, provides diesel engines for models of Maruti Esteem Zen and medium enterprises. This will also reduce the import in Maruti vehicles, making them more competitive in the Indian market.Â

III. Maruti plans for a new engine and Transmission Plant

The engine and transmission plant will be owned by Suzuki Powertrain India Limited in which Suzuki Motor Corporation will hold 51 per cent stake in Maruti Udyog and holding the balance. The final total plant capacity would be three lakh diesel. But Initial production will be 1 lakh diesel engines, gasoline engines and transmission assemblies 20,000 1.4 lakh. Investment in this facility will be Rs.1, 747.7 crore. Commercial production will begin in late 2006.

IV. As an export hub of India Maruti FOR

Three years ago as an experiment, on the basis of increasing design capabilities of suppliers in countries like India, McKinsey did an exercise to determine how much money could be saved if the car had to be made in foreign locations such as India, Mexico and South Africa – a BPO car, so to speak. The result was staggering: the industry stands to gain $ 150 billion annually cost savings and an additional $ 170 billion annually in new revenues when demand rises sharply after the fall of prices, and the combination of which means an increase of 25 per percent of existing revenue levels.

The study found that over 90 percent of cars today are sold in countries where they are made, so that there is a lot of money to be made by moving production to abroad. Until recently, only 100,000 cars produced in low cost countries have been exported to cost ones higher – this figure is probably far as Maruti Altos, Santros Hyundai Indica Tata Motors, Ford and Ikons of, among others, are regularly exported from India.

However, McKinsey points out that, because it only costs $ 500 and three weeks (and these two figures are down) to ship a car anywhere in the world, why produce cars in high-wage islands? If a car has been produced in India Instead of Japan, according to the study, it will cost you 22-23 percent lower, after taking account of higher import duties for components / steel, lower levels of automation, and transportation costs.

In August 2003, Maruti has taken a step the export of 300,000 vehicles since its first export in 1986. Europe is the main destination of Marutiâ € ™ s exports and by chance after the first commercial shipment of 480 units in Hungary in 1987, 300.00 mark was crossed by sending 571 units in the same country. The main destination of exports were ten cumulative Netherlands, Italy, Germany, Chile, United Kingdom, Hungary, Nepal, Greece, France and Poland in that order.

Alto, which meets Euro-3, has been very popular in Europe, where a landmark 200,000 vehicles were exported until March 2003. Even in highly developed markets and competitiveness of the Netherlands, United Kingdom, Germany, France and Italy Maruti vehicles made a mark. Although the main market for Maruti vehicles is Europe, where it sells more than 70% of the quantity exported, it exports to over 70 countries.

Maruti entered into non-traditional markets such as Angola, Benin, Djibouti, Ethiopia, Morocco, Uganda, Chile, Costa Rica and El Salvador. The Middle East also open and shows good growth potential. Some markets in this area where Maruti is, are Saudi Arabia, Kuwait, Bahrain, Qatar and United Arab Emirates.

The markets outside Europe that have large quantities in the current year are Algeria, Saudi Arabia, Sri Lanka and Bangladesh. Maruti has exported more than 51,000 vehicles in 2003-04 which was 59% higher than last year. In the financial year 2003-04 Maruti exports has contributed to more than 10% of total turnover Maruti.

Maruti V. NEW R & D that the HUB SUZUKI Motor Corporation

Japanese auto major Suzuki is all set to convert Maruti Udyog Ltda € ™ s Research and development (R & D) facility in its platform in Asia by 2007 for the design and development of new compact cars, according to a senior company official. The Country A € ™ s leading automotive manufacturer will make substantial investments to upgrade its research and development center in Gurgaon in Haryana for project implementation design and development for Suzuki. This includes the location, modernization and increased use of composite technologies in upcoming models.

The company is hiring software engineers and technocrats to manage Suzukiâ € ™ s R & D. On the investment would be more in terms of manpower in the infrastructure, which is already in place. Besides working on innovative features, teams R & D will focus on technologies using CAD / CAM tools to deploy new models that meet the needs of Mula € ™ s diverse clientele in the future.

The reasons why it may be good for R & D is that

à ~  First of all expenses incurred in R & D and infrastructure in India is low compared to other countries. In addition to technical skills are available in abundance, again a lower cost.

à ~  Second, India is increasingly becoming a center for the export market in India with more aggressive to become attractive to investors.

à ~  Thirdly, Suzukiâ € ™ s investment in India, is also important because it has completely MUL sold now as a result will become a 100% subsidiary of Suzuki in the next year.

Key issues success

(1) The Quality Advantage

Maruti Suzuki owners fewer problems with their vehicles than any other automaker others in India (JD Power IQS Study 2004). Alto No. 1 was chosen in the premium compact car segment and the Esteem in the entry level to mid – sized car segment between 9 parameters.

(2) a shopping experience like no other

Maruti Suzuki has a sales network of showrooms State of the Art-307 through 189 cities, with a workforce of over 6,000 vendors trained to guide clients in MUL find the car right.

(3) quality of service through 1036 cities

In the study by JD Power CSI 2004, Maruti Suzuki scored highest in all seven parameters: at least the problems with vehicle maintenance, the highest quality of service, the best experience in service, the best service, best service advisor experience, the most friendly service and the best service initiation experience.

92% of owners of Maruti Suzuki felt that the work is done right the first time during the service. The JD Power CSI 2004 study also reveals 97% of owners of Maruti Suzuki will probably recommend the same brand of vehicle, while the owners of 90% would probably buy the same brand vehicle.

(4) A stop

At Maruti Suzuki, guests will find all related car needs met under one roof. Whether it easy finance, insurance, fleet management, foreign exchange, Maruti Suzuki is to provide a single solution any car-related needs.

(5) Advantage Low maintenance costs

Acquisition cost is unfortunately not the only cost of customers to purchase a car. Even if a car can be affordable to purchase, It may not necessarily be affordable to maintain, as some of its spare parts used regularly can be quite strong prices. But not in the case of Maruti Suzuki. In the segment of the economy and the affordability of spare parts in the more competitive and that is where Maruti Suzuki shines.

(6 below) Cost of Ownership

The Satisfaction ratings highest in regard to the cost of ownership among all the models are all vehicles Maruti Suzuki Zen, Wagon R, esteem, Maruti 800, Alto and Omni.

(7) technological advantage

He established the upper 16 * 4 engines Hypertech full range Suzuki Maruti. This technology harnesses the power of an intelligent 16-bit computer to a 4-valve fuel-efficient engine to create optimum engine delivery. This means that each owner of Maruti Suzuki gets the ideal combination of power and performance of his car.

Challenges ahead

à ~  Maruti has always been identified as a car manufacturer to produce cars traditional resources and currently the biggest obstacle facing Maruti is to this image. Maruti wants to change to a more aggressive image. Maruti Baleno failed because of one of the main reasons being that the customers could not identify with a Maruti car as sophisticated as Maruti Baleno. Maruti is looking forward to about a change in perception about the company and its cars. Maruti started the year with the new-look Zen, and Suzuki's decision to choose India as one of the first markets for this car given the radically different-looking business a boost. Maruti has also changed its logo to the front grille. It replaced the traditional logo on the grill Maruti â € ~ â € ~ Mâ € ™ stylish with SA € ™. The major thrust in this effort facelift with the launch of 1.3 liter Swift. Itâ € ™ sa statement of style from Indian market Maruti.

à ~  The next threat is Maruti is facing competition growing in compact cars. Companies like Toyota, Ford, Honda and Fiat are planning to go out with the small car segment future.Ford Focus and Fiesta launches around, GM launches Aveo in 2006, Chevrolet Spark launch in 2006, Hyundai introduces new compact car in 2006, Honda launched Jazz in 2006, GM has reduced the price of his Corsa, Fiat Panda and comes with new Fiat Palio, Skoda Fabia launches. All this poses a major threat to Maruti's leadership in the compact car.

à ~  emission standards as new Bharat Stage 3, which came into force from April 2005 Car prices increased by Rs.20000 and Bharat Stage 4, which came into force in 2007 will further increase prices of cars. This could be a concern Maruti is the low cost supplier of passenger cars.

à ~  Rising gas prices and the growing popularity of other alternative fuels such as CNG is another threat to Maruti. There is also a threat to the Suzuki R & D investment by Toyota and Honda in hybrid cars. Hybrid cars could run both gasoline and gaseous fuels.

à ~  There is a threat to Maruti models aging. Maruti models like Maruti 800, which is on the market during the last twenty years and others like Zen and esteem which also found the decline phase are other threats. Maruti provides for the elimination Progressive Zen in 2007 and there were rumors of elimination of Maruti 800 too. This makes Suzuki to replace these brands with new launches. As Swift and Wagon R Zen replace the market. Maruti will continue to make changes in its present model or models will be threatened with extinction.

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